Frequently Asked Questions
Everything you need to know about bringing light and comfort to your home.
What is the standard shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while larger furniture items may require 2-3 weeks for white-glove delivery.
Do you offer a warranty on Luminate Living products?
Yes, all of our lighting fixtures and furniture pieces come with a one-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy if I am not satisfied?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are your lighting products compatible with smart home systems?
Many of our modern fixtures are compatible with dimmable LED bulbs and smart switches. Please check the 'Specifications' section on individual product pages for specific compatibility details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.